SALON EMOTION

DESCRIPTION:
This Salon Emotion module covers all the touchpoints of a client’s journey in a salon. This training will give you the best practice, tips to train your salon staff and leverage your salon, attract new clients, loyalize existing ones and make your salon an unforgettable client experience.

Level: Step 1 - foundations - MUST HAVE
Target: the whole Hairdressing Salon Staff

Key Learnings:
- Identify the 7 touchpoints of the clients’ experience in a salon.
- Discover the behaviors to adopt to implement a great customer experience in salon
- Apply the best practice & train your salon staff members through this module
- Assess your knowledge for each step of the client journey in salon

Format & investment:
The 7 step-module + a final quiz for assessment & certificate = about 1 hour
Free of charge

Please note: L'Oréal endeavors to bring the most relevant products and services to our customers and consumers in Finland. There may be products and techniques offered within this e-learning which are not available to our Finnish customers. Should you have any questions please contact your Salon Business Partner or the Education team.